Introducing Harold Pichol, Computer Support and Service Technician

Harold Pichol recently joined the UCLA Library as Computer Support and Service Technician in Digital Initiatives and Information Technology (DIIT). We asked Harold a few questions about himself and his aspirations for this position.Harold Pichol in a white shirt and standing in front of YRL

What goals/hopes do you have for this year as our new Computer Support and Service Technician?
I hope to fix absolutely everything technical centered around the library staff! My goals this year are to offer reliable and strong support, gather information to better serve the community’s technical needs and utilize our vast digital resources as best as possible. Also, to enjoy the magnificent UCLA campus.

How has your prior experience prepared you for this role at the UCLA Library?
My experience in the Los Angeles Public Library system for five years coupled with over a decade of game development, designing and integrating sound and audio in video games, allowed me to learn how to troubleshoot many, many things on computers and gave me a broad and deep computer knowledge. This granted me a thorough understanding of machines, while the public library experience taught me so much about people. This is a perfect match!

What projects will you be tackling first?
I will dive deep into the world of IT at UCLA, which in 2022, is rather large and fascinating. I will manage tickets, solutions, machines, websites and people and hopefully solve problems and issues in a timely manner. The library staff deserve it!

What are you currently reading/watching/listening to? What do you like to do outside of work?
I finished Against the Odds: An Autobiography by James Dyson a couple of months ago and it’s still in my mind. Recently, The Naked Don’t Fear The Water by Matthieu Aikins, which is about the underground journey from Afghanistan to the West in the 2010s, left me speechless. It's highly recommended. Currently going through Frank Lloyd Wright Complete Works (three massive volumes), thanks to the Arts Library and (colleague) Sara Buchting! I am studying architecture to build a 3D-printed sustainable, healthy house (and yes, I will take advantage of the Lux Lab to prototype it!). Sporadically watching 80s sci-fi anime and 80s movies set in LA, and lately, I find myself going for 90s international movies. I play, compose and produce music on weekends. Also, basketball very early in the morning or skateboarding in the evening. Reading a hardcover book in a nice and calm outdoor space is still one of my favorite things ever.

What is your preferred name and what are your preferred pronouns?
Harold (he/him).

We are delighted to welcome Harold to UCLA Library! You can contact him at