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Frequently Asked Questions (FAQ)
|Make a Research Appointment.|
UCLA Library Special Collections has opened the Ahmanson-Murphy Reading Room to researchers for limited seating and limited hours. Research visits are limited to current UCLA students, staff, and faculty with valid BruinCards. During this time, all research visits require an appointment, and users must log in with their UCLA Single Sign-On (Shibboleth) credentials to make a reservation. Appointments in Library Special Collections are limited to users accessing LSC collections and are not available for general study space.
Library Special Collections staff are primarily working remotely and therefore unable to perform onsite research-by-proxy or provide full duplication/reproduction services at this time. However, if you would like to request a copy of any LSC materials in the Digital Library, please contact firstname.lastname@example.org. Library Special Collections is prioritizing remote research support and instruction requests from UCLA affiliates. We look forward to assisting you with your research query in the future.
FREQUENTLY ASKED QUESTIONS (FAQ)
TEMPORARY REMOTE SERVICES AND POLICIES
When will Library Special Collections open?
Library Special Collections is opening the Ahmanson-Murphy Reading Room to UCLA researchers for limited seating and limited hours beginning May 4, 2021. Research visits are by appointment only and limited to current UCLA students, staff, and faculty with valid BruinCards. In order to ensure timely delivery of materials, paging requests must be made two weeks in advance of the scheduled research visit.
To schedule a research visit:
How do I make an appointment to access Special Collections in the Reading Room?
In order to comply with University Guidelines, all research visits will be by appointment only and limited to current UCLA students, staff, and faculty with valid BruinCards. Users must log in with their UCLA Single Sign-On (Shibboleth) credentials to make a reservation.
- Sign up for an appointment here.
- Appointments are available for three-hour blocks on Tuesdays and Thursdays from 10:00 a.m. - 1:00 p.m. and 2:00 p.m. - 5:00 p.m.
- From 1:00 p.m. - 2:00 p.m., YRL and the LSC Reading Room and Lobby will be closed.
- You do not have to stay for the entirety of your reservation, and you will be allowed to exit and re-enter LSC and YRL during your reservation period.
- In order to provide equitable access to appointments, each user is limited to 2 three-hour appointments per week.
Appointments may be reserved up to one month in advance and must be made at least two weeks in advance of your visit in order to ensure delivery of collection materials.
I made an appointment. Now what?
To retain your LSC research appointment, please complete the following steps:
- Create an LSC User Account if you do not already have one.
- Email your paging requests to LSC staff two weeks in advance of your visit using the directions in your confirmation email. If we haven't received any communication from you two weeks in advance of your visit, your appointment will be canceled.
- Check your LSC User Account the day before your visit to ensure that your materials have been delivered. Your items should have the status "Item on Hold in the Reading Room."
The day of your visit:
- Complete the Symptom Monitoring Survey.
- Bring your current BruinCard, confirmation of your completed symptom monitoring survey, and proof of your appointment. You may enter and exit YRL and LSC at any point during your appointment window.
How To Submit Paging Requests During Limited Opening
During this limited opening, LSC staff are placing all paging requests on behalf of researchers with confirmed appointments. To ensure timely delivery of your materials, please email us your request two weeks in advance of your scheduled visit. Researchers may request up to 10 items; however, we are only able to fulfill 5 items per day. Please submit your requests in order of priority. To page your materials, please email email@example.com with the following information for each item:
For archival materials described in a finding aid:
- Link to Finding Aid (if possible):
- Collection Title:
- Collection Number:
- Box/Item Number:
For bibliographic materials with catalog records:
- Link to catalog record (if possible):
- Book Title:
- Call Number:
Are you providing duplication services during LSC's limited opening?
Currently, we are only providing duplication of materials available on the Digital Library (or in limited cases where materials have been previously scanned). Please email firstname.lastname@example.org to request high-resolution TIFF files of material or to inquire whether something from our collections has previously been digitized. Once confirmed, we will email you instructions on how to submit your request.
Duplication requests that do not meet the above criteria will not be fulfilled until further notice. We do not have a precise timeline for when standard duplication services will resume. Please monitor our website for updates.
Can staff perform research on my behalf?
During this limited opening, LSC staff have limited access to collections and are unable to perform research by proxy.
May I request materials for a future visit?
During this limited opening, LSC staff are only placing paging requests for researchers with confirmed appointments. We are not accepting additional paging requests at this time. Please monitor our website for updates regarding our services.
Are you accepting donations at this time?
Although we are currently unable to accept materials, we are still considering future donations. Please read details at Giving to Special Collections and What We Collect to review the areas in which we are soliciting collections. You can also email Heather Briston, our Head of Curators and Collections, at email@example.com.
What is the best way to contact you?
Reference and other inquiries
- (310) 825-4988 (Monday–Saturday, 10am–5pm)
Center for Oral History Research
- (310) 206-2454 (Monday–Friday, 10am–5pm)
Duplication, licensing, and permissions
- Jimmy Zavala, Teaching & Learning Librarian
- Heather Briston, Head of Collections and Curators
How do I speak to a subject specialist?
Contact information for our curators can be found under the subject areas listed on the left-side menu of What We Collect. If you have a question about a subject area not listed on the left-side menu, please email firstname.lastname@example.org. We will connect you with a specialist with whom you may schedule an appointment.
Research Help is also offered by the UCLA Library.
What is your mailing or shipping address?
USPS, please use:
Library Special Collections
A1713 Charles E. Young Research Library
Los Angeles, CA 90095-1575
FedEx and UPS, please use:
Library Special Collections
A1713 Charles E. Young Research Library
280 Charles E. Young Drive North
Los Angeles, CA 90095-1575
RESEARCHING AND ACCESSING OUR COLLECTIONS
Who can use Special Collections?
Our collections are open to all users regardless of affiliation with UCLA. Researchers must be at least 18 years old, or have graduated from high school, or be accompanied by an adult.
How do I search for materials?
To search for and request materials, please use the UCLA Library Catalog.
To search our archival collections and collections of boxed monographs, please use our online finding aids via the Online Archive of California (OAC). (A finding aid functions as a descriptive index or table of contents for a collection. We create them to help you locate and request materials from our collections.) Each finding aid contains a "request items" button that activates our online request system.
Our curators and staff have also created subject-specific guides to assist you. Please see our LSC Research Guides.
How do I request Special Collections materials?
Special Collections materials do not circulate and may only be consulted in the Ahmanson-Murphy Reading Room in the Charles E. Young Research Library. However, some of our materials have been digitized and can be accessed online.
For detailed instructions and policies, please see our guide to Requesting Materials.
How much material may I request at one time?
Retrieval of offsite holdings* is limited to five boxes/items per day, with a maximum of seven to ten items kept on hold at one time.
*An offsite holding is housed at SRLF. If the catalog record lists the item's location as SRLF, the item is held off-site. Most archival materials are held off-site.
A percentage of our books are held onsite and may be paged more frequently. Retrieval of onsite holdings is limited to an additional five boxes/items per hour.
How far in advance should I request my material?
Requests for offsite holdings must be made two business days in advance of your visit. Requests for onsite holdings are usually fulfilled within the hour on the same day that the requests are made. Library staff will make every effort to fulfill your requests by the scheduled delivery date. Please check your LSC User Account for status updates before visiting.
How long will my materials remain on hold?
You must access the materials you requested within seven days of your scheduled date of visit. We will keep materials on hold for a maximum of seven days following your most recent visit.
How do I access audiovisual (AV) and digital archival materials in your collections?
We do not provide access to AV materials in their original format. All requests to access such materials must be digitized and loaded onto a locked Library laptop for your use prior to your visit. Please request access to AV materials at least four weeks in advance of your visit; for born-digital or previously digitized materials, please allow two business days. See Access to Digital Materials for more information.
Does Special Collections lend or borrow through Interlibrary Loan (ILL)?
We do not lend Special Collections materials through ILL.
If the lending institution agrees to your request to view their special collections materials through UCLA Library ILL Operations, then you may view them in our Ahmanson-Murphy Reading Room. UCLA Interlibrary Loan Operations will inform you when we have received the ILL(s) you requested. You must have an LSC User Account prior to viewing the material.
Can I hire a researcher to conduct research for me?
Please email email@example.com for a list of researchers who will conduct research on your behalf. The UCLA Graduate School of Education and Information Studies (GSE&IS) also posts requests by researchers who wish to hire students to conduct research for them.
Descriptions of prospective research projects and pay rates should be sent to:
UCLA Graduate School of Education and Information Studies
Los Angeles, CA 90095-1520
Phone: (310) 825-5269
Fax: (310) 206-4460
PLANNING A VISIT
Do I need to make an appointment to visit Special Collections?
We do not schedule appointments to consult our materials and we are unable to guarantee seating arrangements, but you must submit requests to view LSC materials in advance of your visit. This ensures that we have enough time to retrieve materials from storage and make them available on the day of your planned visit. The Ahmanson-Murphy Reading Room in the Research Library seats 12 users on a first-come, first-served basis and we implement a waiting list when full.
You do not need an appointment to speak with the reference desk staff.
How long may I use the Reading Room? Can I study there?
As long as you are consulting Special Collections materials, you may stay in our reading rooms during our hours of operation. If the Reading Room is full, we ask that you keep meal breaks to thirty minutes.
If you need a place to study but are not using LSC materials, you can use our lobby or any of the library's other study spaces.
Do you accommodate group projects or group visits in your Reading Room?
Consultations between individuals are allowed in our Reading Room, but if you are collaborating, we ask that you do so without disturbing our other researchers. To schedule a visit for four or more individuals, or to inquire about a group visit, please email firstname.lastname@example.org at least a week in advance.
May I take pictures of materials in the Reading Room?
We allow photographs to be taken of most LSC materials in our Reading Room but flash must be disabled. We do not allow personal scanners, tripods, flash equipment, extension cords, or special lighting. Filming is not permitted. Please make sure that other patrons are not included in your photographs.
See Digital Camera Use in the Reading Rooms for details.
Some collections have donor-imposed restrictions that prohibit duplication in whole or in part. Photographing these collections is prohibited.
What are your accessibility accommodations?
LSC welcomes users with disabilities. Service animals are permitted in all areas of the building. Please contact email@example.com if any of our policies may interfere with your ability to use a collection due to a disability. Individual staff assistance cannot always be provided but patrons may bring necessary assistive devices and may be accompanied by a companion. If you intend to use assistive devices in the Reading Room or if you intend to bring a companion to provide assistance, please email firstname.lastname@example.org in advance of your visit, and please alert staff upon your arrival so we may best accommodate you.
May I film collections materials for a documentary, movie, or television?
If you would like to film collections materials onsite, you must obtain a filming permit. Please email email@example.com well in advance of your prospective filming date.
For more information, see Duplication Services and Publication Policies. Licensing fees may apply. The user is responsible for securing copyright.
How do I cite LSC materials in my research?
Our standard citation/credit line for Special Collections is:
[Identification of item], Collection Name (Collection Number). Library Special Collections, Charles E. Young Research Library, UCLA.