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Frequently Asked Questions (FAQ)
Due to ongoing HVAC work, Library Special Collections' physical spaces remain CLOSED through winter quarter 2022.
(Additionally, Library buildings are open only to valid Bruin-card holders and are closed to the general public. We will update this page once we know more.)
eDelivery & General Reference
LSC's new eDelivery service provides limited low-resolution access images to remote users.
- To place an LSC eDelivery request, please email LSC staff at firstname.lastname@example.org.
- To submit a general reference question, please email LSC staff at email@example.com.
Scanning & AV Digitization
We also facilitate limited, outsourced, high-resolution scanning services and AV digitization. For more information, or to request a copy of LSC materials in the Digital Library, please contact firstname.lastname@example.org.
To request remote instruction support using Library Special Collections materials, please submit an instruction request to email@example.com.
FREQUENTLY ASKED QUESTIONS (FAQ)
NEW! LSC eDelivery
LSC eDelivery is a new service that provides low-resolution access images of LSC’s paper-based collection materials to remote users. Researchers may request 100 pages of access images per individual per month. LSC eDelivery is available to all researchers but priority will be given to requests from UCLA community members.
We are unable to fulfill eDelivery requests for oversize items, AV or born-digital materials, fragile items that present significant handling issues, and collections with donor or other access restrictions. Access images will be provided in pdf format and restricted to personal research use.
To place an LSC eDelivery request, please email LSC staff at firstname.lastname@example.org to initiate a reference interview.
TEMPORARY REMOTE SERVICES AND POLICIES
When will Library Special Collections open?
Library Special Collections is closed for research to accommodate critical HVAC construction and maintenance in our service and storage areas. Based on the current construction timeline, we expect Facilities Management to complete the work to coincide with the start of the Fall Quarter.
Are you providing duplication services during LSC's limited opening?
LSC has launched a new eDelivery service that provides limited low-resolution access images to remote users. To place an LSC eDelivery request, please email LSC staff at email@example.com. Please see New! LSC eDelivery in our FAQ (above) for more information.
We are also currently facilitating limited, outsource, high-resolution scanning services and AV digitization. If you would like more information, or if you would like to request a copy of LSC materials in the Digital Library, please contact us at firstname.lastname@example.org.
Can staff perform research on my behalf?
During this closure, LSC staff are unable to perform research by proxy.
Are you accepting donations at this time?
Although we are currently unable to accept materials, we are still considering future donations. Please read details at Giving to Special Collections and What We Collect to review the areas in which we are soliciting collections. You may also email Heather Briston, Head of Curators and Collections, at email@example.com.
What is the best way to contact you?
Reference and other inquiries
- (310) 825-4988 (Monday–Saturday, 10am–5pm)
Center for Oral History Research
- (310) 206-2454 (Monday–Friday, 10am–5pm)
Duplication, licensing, and permissions
- Jimmy Zavala, Teaching & Learning Librarian
- Heather Briston, Head of Collections and Curators
How do I speak to a subject specialist?
Contact information for our curators can be found under the subject areas listed on the left-side menu of What We Collect. If you have a question about a subject area not listed on the left-side menu, please email firstname.lastname@example.org. We will connect you with a specialist with whom you may schedule an appointment.
Research Help is also offered by the UCLA Library.
What is your mailing or shipping address?
USPS, please use:
Library Special Collections
A1713 Charles E. Young Research Library
Los Angeles, CA 90095-1575
FedEx and UPS, please use:
Library Special Collections
A1713 Charles E. Young Research Library
280 Charles E. Young Drive North
Los Angeles, CA 90095-1575
RESEARCHING AND ACCESSING OUR COLLECTIONS
Who can use Special Collections?
Our collections are open to all users regardless of affiliation with UCLA. Researchers must be at least 18 years old, or have graduated from high school, or be accompanied by an adult.
How do I search for materials?
To search for and request materials, please use the UC Library Search.
To search our archival collections and collections of boxed monographs, please use our online finding aids via the Online Archive of California (OAC). (A finding aid functions as a descriptive index or table of contents for a collection. We create them to help you locate and request materials from our collections.) Each finding aid contains a "request items" button that activates our online request system.
Our curators and staff have also created subject-specific guides to assist you. Please see our LSC Research Guides.
How do I request Special Collections materials?
Special Collections materials do not circulate and may only be consulted in the Ahmanson-Murphy Reading Room in the Charles E. Young Research Library. However, some of our materials have been digitized and can be accessed online.
For detailed instructions and policies, please see our guide to Requesting Materials.
How much material may I request at one time?
Retrieval of offsite holdings* is limited to five boxes/items per day, with a maximum of seven to ten items kept on hold at one time.
*An offsite holding is housed at SRLF. If the catalog record lists the item's location as SRLF, the item is held off-site. Most archival materials are held off-site.
A percentage of our books are held onsite and may be paged more frequently. Retrieval of onsite holdings is limited to an additional five boxes/items per hour.
How far in advance should I request my material?
Requests for offsite holdings must be made two business days in advance of your visit. Requests for onsite holdings are usually fulfilled within the hour on the same day that the requests are made. Library staff will make every effort to fulfill your requests by the scheduled delivery date. Please check your LSC User Account for status updates before visiting.
How long will my materials remain on hold?
You must access the materials you requested within seven days of your scheduled date of visit. We will keep materials on hold for a maximum of seven days following your most recent visit.
How do I access audiovisual (AV) and digital archival materials in your collections?
We do not provide access to AV materials in their original format. All requests to access such materials must be digitized and loaded onto a locked Library laptop for your use prior to your visit. Please request access to AV materials at least four weeks in advance of your visit; for born-digital or previously digitized materials, please allow two business days. See Access to Digital Materials for more information.
Does Special Collections lend or borrow through Interlibrary Loan (ILL)?
We do not lend Special Collections materials through ILL.
If the lending institution agrees to your request to view their special collections materials through UCLA Library ILL Operations, then you may view them in our Ahmanson-Murphy Reading Room. UCLA Interlibrary Loan Operations will inform you when we have received the ILL(s) you requested. You must have an LSC User Account prior to viewing the material.
Can I hire a researcher to conduct research for me?
Please email email@example.com for a list of researchers who will conduct research on your behalf. The UCLA Graduate School of Education and Information Studies (GSE&IS) also posts requests by researchers who wish to hire students to conduct research for them.
Descriptions of prospective research projects and pay rates should be sent to:
UCLA Graduate School of Education and Information Studies
Los Angeles, CA 90095-1520
Phone: (310) 825-5269
Fax: (310) 206-4460
PLANNING A VISIT
Do I need to make an appointment to visit Special Collections?
We do not schedule appointments to consult our materials and we are unable to guarantee seating arrangements, but you must submit requests to view LSC materials in advance of your visit. This ensures that we have enough time to retrieve materials from storage and make them available on the day of your planned visit. The Ahmanson-Murphy Reading Room in the Research Library seats 12 users on a first-come, first-served basis and we implement a waiting list when full.
You do not need an appointment to speak with the reference desk staff.
How long may I use the Reading Room? Can I study there?
As long as you are consulting Special Collections materials, you may stay in our reading rooms during our hours of operation. If the Reading Room is full, we ask that you keep meal breaks to thirty minutes.
If you need a place to study but are not using LSC materials, you can use our lobby or any of the library's other study spaces.
Do you accommodate group projects or group visits in your Reading Room?
Consultations between individuals are allowed in our Reading Room, but if you are collaborating, we ask that you do so without disturbing our other researchers. To schedule a visit for four or more individuals, or to inquire about a group visit, please email firstname.lastname@example.org at least a week in advance.
May I take pictures of materials in the Reading Room?
We allow photographs to be taken of most LSC materials in our Reading Room but flash must be disabled. We do not allow personal scanners, tripods, flash equipment, extension cords, or special lighting. Filming is not permitted. Please make sure that other patrons are not included in your photographs.
See Digital Camera Use in the Reading Rooms for details.
Some collections have donor-imposed restrictions that prohibit duplication in whole or in part. Photographing these collections is prohibited.
What are your accessibility accommodations?
LSC welcomes users with disabilities. Service animals are permitted in all areas of the building. Please contact email@example.com if any of our policies may interfere with your ability to use a collection due to a disability. Individual staff assistance cannot always be provided but patrons may bring necessary assistive devices and may be accompanied by a companion. If you intend to use assistive devices in the Reading Room or if you intend to bring a companion to provide assistance, please email firstname.lastname@example.org in advance of your visit, and please alert staff upon your arrival so we may best accommodate you.
May I film collections materials for a documentary, movie, or television?
If you would like to film collections materials onsite, you must obtain a filming permit. Please email email@example.com well in advance of your prospective filming date.
For more information, see Duplication Services and Publication Policies. Licensing fees may apply. The user is responsible for securing copyright.
How do I cite LSC materials in my research?
Our standard citation/credit line for Special Collections is:
[Identification of item], Collection Name (Collection Number). Library Special Collections, Charles E. Young Research Library, UCLA.