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Administration and OrganizationStrategic Directions 2021

Invest in People-Centered Services

At a Glance

  • Lead with Equity, Diversity, and Inclusion
  • Advance Open Scholarship and Knowledge Creation
  • Invest in People-Centered Services
  • Maximize Collaboration to Increase Impact

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We continually develop human-centered services and technologies to connect with students, faculty, and researchers wherever they are. We listen and respond to our community’s evolving practices in research, teaching, learning, and creative pursuits.

  • Develop and provide expertise and services informed by user experience research and data.
  • Partner across the campus to catalyze excellence in teaching and research.
  • Evolve library spaces to reflect changing modes of teaching, learning, and research.
  • Use and communicate qualitative and quantitative assessments to develop and refine our services and content to anticipate users’ needs.
  • Ensure that remote/virtual services adhere to high standards of accessibility, inclusivity, and community.
  • Transform the use of collections with an emphasis on experimentation and services to faculty, researchers, and student learners.
  • Invest in data collection, services, personnel and training.
  • Advocate for continued integration of technological infrastructure and support across campus and across the entire UC system to advance user-centered efficiencies.
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The UCLA Library creates a vibrant nexus of ideas, collections, expertise, and spaces in which users illuminate solutions for local and global challenges. We constantly evolve to advance UCLA’s research, education, and public service mission by empowering and inspiring communities of scholars and learners to discover, access, create, share, and preserve knowledge.

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