Frequently Asked Questions

You must be eligible and apply for an account in order to log on and use the center computers.

I forgot my password; what do I do?

First, verify that there are no extra spaces in your username or password and that caps lock is turned off. If that doesn't work, see the lab manager or assistant to reset a forgotten password. Note: you will need to provide a photo ID to have your password reset.

I can't log in to the computers on the third floor.

The third floor computers are restricted by school affiliation. You will only be able to log in at your school's designated workstations. The eight machines in the side room are for nursing and public health students only. The other nineteen machines are for medical students only. Review the signs posted on each cubicle to see who can log in to the computer.

I still can't log on; help me?

For issues beyond a forgotten password, you must see the lab manager in the office between 8 a.m. and 4 p.m.

[Back to Top]

Computer Issues

Do these computers have sound?

The computers have sound cards but no speakers. The lab assistant can check out one pair of headphones per person; remember to return them to the assistant when you are finished. If no lab assistant is available, you can take a pair of headphones from the return box yourself; return them to the return box when you are done.

I opened a Word file from my email; where did it save to?

When opening and editing an attachment from a mail application, always choose "Save" instead of "Open"; this will allow you to specify the location of the document before you begin editing. If you chose "Open," you will be able to save the document without a save dialogue box appearing, but the file will be saved in a temporary location where you may not be able to retrieve it.

Where can I save documents I'm working on?

All documents need to be stored on portable media or in your "My Documents" folder. You cannot save documents in any other location.

Why can't I disconnect my USB jump drive?

Because of user restrictions, you cannot right click or double click on the "Safely Remove Hardware" icon in the taskbar. To unmount the drive, single-left-click on the icon and choose "Safely Remove USB Mass Storage Device."

[Back to Top]

Software Issues

Can I install this software at home?

No; all software on center computers is licensed and cannot be copied. BruinOnLine has information about UCLA-licensed software that you can install at home.

Can you help with EndNote problems?

The center's staff does not support EndNote and cannot help you if you don't know how to use the program. However, information on using EndNote is available on the Library website.

Do you have STATA and SAS?

These programs are available on every computer in the center. STATA is limited to twenty-five users at one time.

Where is SPSS installed?

SPSS is available on computers 33-63 in bays four and five.

How do I open files in SAS?

If you have problems opening a file in SAS, this is because it runs on a remote server.

To open a file on your USB flash drive: SAS needs the correct syntax to be able to "see" your flash drive. If your flash drive is E:, then switch out E: with the following text: "\\tsclient\E\". Note there is no ":" in the command.

For example, let's say your file is:

E:\Pub101\Study\dataset.sas

In SAS it should look like:

\\tsclient\E\Pub101\Study\dataset.sas

To open a file in your "My Documents" folder: Click the "Favorite Folders" icon in the Explorer section on the left-hand side of the SAS window.

Please ask the help desk if you need assistance with SAS.

[Back to Top]

Facilities

Where are you located?

The Technology and Learning Center is on the second floor of the Biomedical Library. After entering the library on the first level, go up the stairs immediately to the right or take the elevator to the sixth floor. For the graduate reading room, continue up the stairs to the third level.

[Back to Top]

Miscellaneous

Can I eat lunch in the lab?

No food or drink are allowed in the lab. The only exceptions are the UCLA Library-approved mug or sealable drink containers.

What if I'm having a problem with the computers on the third floor?

The center maintains the computers in the large third-floor reading room; see the staff in the center office if you have any problems. Note: the eight machines in the side room are for nursing and public health students only. The other nineteen machines are for medical students only; if you are not a member of the either group, you will not be able to log in. Review the signs posted on each cubicle to see who can log in to the computer.

[Back to Top]

Wireless/Laptops/PDAs

Can you help me set up my laptop/PDA?

Center staff members do not support any equipment that is not part of the lab; this includes laptops, PDAs, and any related devices. While they will try to answer your questions, you should contact your department for any hands-on assistance. Computer repair is available at the UCLA Computer Store in Ackerman Union and the Student Technology Center on the Hill.

Is there wireless in the center?

The entire Biomedical Library is outfitted for BruinOnLine wireless network access. To use this connection, you must open a browser window on your laptop or device and authenticate using your UCLA Logon ID and password.

[Back to Top]