LibQUAL+ National Service Quality Survey

LibQUAL+ National Service Quality Survey

Starting April 1, 2011, and continuing through May 31, the UCLA Library will invite randomly selected UCLA students and faculty members to participate in the LibQUAL+ survey. This project enables the Library to gather user feedback on library services and learn what improvements are needed to better meet users’ research and instructional objectives.

Please check your email for an invitation to participate. The message will contain a link to the survey, which you can complete and submit in confidence. After the survey closes, the Library will receive a full report of results.

In an effort to more regularly and rigorously gather user opinions regarding Library collections and services, in 2003 the UCLA Library participated for the first time in LibQUAL+, an international project to measure library service quality offered by the Association of Research Libraries. This marks UCLA’s fifth administration of the survey, providing a historical body of responses to help measure users’ opinions. As a LibQUAL+ participant, the UCLA Library can also view survey results from peer institutions’ libraries for comparison purposes.

If you receive an invitation to complete the survey, please take a few moments to do so and help the UCLA Library to improve. Thank you very much.