YRL Communications Line General Guidelines
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Questions will be referred to the appropriate individual or unit for response when possible. Questions that fall outside the scope of the library’s responsibilities may not be answered.
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Questions on similar topics or issues may be responded to collectively.
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Questions concerning or naming specific staff members will not be answered. YRL Communications Line coordinators will forward questions or concerns about specific staff members to the individual involved and his/her supervisor.
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Every question may not be responded to publicly; when and where appropriate, some questions may be answered in an individual (not public) response, if contact information is provided.
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In order to insure accuracy of responses, YRL Communications Line coordinators will refer questions to the appropriate individual or unit for response.
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YRL will make every effort to respond to questions within a week. Responses to questions that need to be referred may take longer.
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For reference questions, please go to the Help page at http://help.library.ucla.edu. You will find purchase recommendation forms at: http://www.library.ucla.edu/libraries/yrl/purchfrm.htm
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